Privacy policy

What we collect

When you order:

• Your name, email address and delivery address.
• Your phone number, if you give us one for the courier.
• The personalisation you chose — the text, thread colour, font and placement. This is the instruction sheet the piece is stitched from.
• What you ordered, what it cost, and what you paid.

What we do not collect

We never see or store your card number. Card details are entered directly with our payment provider, Stripe, on their own secured fields.

This site runs no advertising trackers and no analytics. There is no Google Analytics, no advertising pixel, and no cookie banner — because there are no tracking cookies to consent to.

What your browser stores

Two things, both kept on your own device rather than sent anywhere for tracking:

• Your cart's id, in your browser's local storage, so your cart survives a reload. It identifies the cart, not you.
• Any personalisation you have half-finished, in session storage, so switching apps on your phone mid-name does not wipe the field. It is discarded when you close the tab.

Why we have it, and how long we keep it

To make your order, send it, email you about it, and answer you if you get in touch. We also keep order records for as long as we need them for our own accounts and for any warranty or returns question later.

If you would like your details removed and you have no open order, ask us and we will do it, keeping only what we are required to keep.

Who else handles it

The services that make the shop work. Each one only gets what it needs for its own job:

• Stripe — takes the payment. They receive your payment and contact details; we receive confirmation that it worked.
• Resend — sends your order confirmation email.
• Railway — hosts the store and its database. Our database is in Railway's Singapore region, so your order details are stored outside New Zealand.
• Cloudflare — delivers this website to your browser.
• Klaviyo — only if you subscribe to our newsletter, and only your email address.

Marketing email

We only email you marketing if you asked for it. Ordering something is not asking for it. Every marketing email has an unsubscribe link, and it works.

Your rights

Under the Privacy Act 2020 you can ask to see the personal information we hold about you, and ask us to correct it. Email info@threadsonkiwi.co.nz and we will sort it out.

If you are not happy with how we have handled your information, you can complain to the Office of the Privacy Commissioner.

Getting in touch

Any question about this page, or about what we hold: info@threadsonkiwi.co.nz.