Tracking your order
Every order ships on a tracked courier, and your tracking number is emailed to you the moment the parcel leaves the studio.
What happens, and when
- We make it. Your piece is embroidered after you order — allow 1–3 business days. There is no tracking number yet at this stage, because there is no parcel yet.
- We send it. You get an email with your tracking number as the parcel is handed to the courier.
- It travels. 1–2 business days to urban addresses, 3–5 business days rural.
Track your parcel
Paste the tracking number from your dispatch email into NZ Post's tracking tool.
Opens NZ Post in a new tab.
If something looks wrong
- No tracking number yet?
- If it has been less than 1–3 business days since you ordered, your piece is still being stitched. The number arrives with the dispatch email, not the order confirmation.
- Cannot find the email?
- Check your spam and promotions folders — it comes from our studio address. Still nothing, or the tracking has not moved in a few days? Email info@threadsonkiwi.co.nz with your order number and we will chase it.
More on delivery times and costs in shipping information.